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Newsletter
August 2011
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THIS MONTH'S TOPICS
1. FROM THE SERVICE: Creative online volunteers needed to support IYV+10
2. EXPERIENCE: How online volunteers helped respond to the humanitarian crisis in Libya
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1. FROM THE SERVICE: Creative online volunteers needed to support IYV+10
2011 marks the 10th Anniversary of the International Year of Volunteers (IYV+10). The year-long campaign, for which UNV was designated as the focal point, aims to promote the values of volunteering, build and reinforce volunteering networksand help people tap their potential to make a difference to peace-building and development.
Online volunteers are contributing in many ways, developing dedicated IYV+10 websites for China and Guyana, compiling stories for a book on volunteerism in Kyrgyzstan, designing posters and leaflet for a photo-contest in Yemen, reporting on IYV+10 events from many countries worldwide, translating IYV+10 promotional material into Arabic, to name just a few.
If you are interested in volunteering online for IYV+10, visit www.onlinevolunteering.org, go to the Opportunity Search and type IYV in the keyword field. Currently, there are open opportunities in the field of design, but new opportunities will be posted throughout the year, so make sure you check back regularly.
For more information on what is happening, visit the IYV+10 section on www.worldvolunteerweb.org and the UNV Facebook page.
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2. EXPERIENCE: How online volunteers helped respond to the humanitarian crisis in Libya
When the Libya crisis broke on 16 February 2011, Estella Reed, recruitment professional from the UK, wanted to contribute her time and knowledge to raise awareness of what was going on inside the country. “I have been following the crisis in Libya and was saddened by the suffering that I have seen”, she says.
As the crisis in Libya began to unfold, the Office for the Coordination of Humanitarian Affairs (OCHA), the UN agency responsible for bringing together humanitarian actors to ensure a coherent response to emergencies, faced a critical challenge: the lack of information about events inside the country. In this situation, OCHA activated the Stand By Task Force (SBTF), an organized group of more than 150 online volunteers skilled in crisis mapping. The SBTF volunteers were scheduled to assist for two weeks in creating the Libya Crisis Map, an online map that shows live information relevant to relief efforts such as health needs, security threats or refugee movements.
As the humanitarian situation deteriorated, OCHA realized that they needed to rotate volunteers to keep the site running. OCHA's Colombia office was available to coordinate the effort. Via the UNV Online Volunteering service, and within less than 72 hours, OCHA mobilized an additional 150 online volunteers.
Estella Reed was one of the first volunteers who signed up to help. She joined the media monitoring team tasked to review traditional and social online media, including blogs, Twitter and Facebook, and to extract, edit and submit information relevant to OCHA’s operations in response to the crisis in Libya.
The team of geo location volunteers identified the GPS (Global Positioning System) coordinates for these reports in order to plot them on the Crisis Map. Geo-tagged reports were reviewed and approved by the report creation team, which performed basic quality control and escalated “critical” reports to the verification team. Using multiple methods, the verification team was responsible for determining the accuracy and validity of reports. Finally, the analysis team produced trends analysis, charts and heat maps to provide the UN with regular updates.
Fully established work flows, processes, protocols and the modular team structure ensured highest efficiency of the online collaboration, which was organized via Skype, Google Groups and a volunteer management website.
“The online volunteers ensured that the Libya Crisis Map site could continue to operate, at an optimal capacity. In the end, the site was maintained for 3 months almost entirely by volunteers”, says Andrej Verity, Information Manager at OCHA.
Through a simple interface, users of the site could quickly filter the map to show thematic areas of their interest in a geographical area relevant to their needs to then perform basic gap analysis and be alerted to incoming relevant new reports.
“The site was used by the World Food Programme (WFP), the UN High Commissioner for Refugees (UNCHR) the Red Cross and USAID and many other organizations to aid in their planning. The WFP’s Executive Director, Josette Sheeran, was so excited with the site that she took to Twitter to highlight its importance”, says Andrej Verity.
Brendan McDonald, chief of the information-services section at OCHA, praises the volunteers for improving awareness of the situation inside the country. "If you go back a couple of years, all of this information still would have been perhaps available, but it would have been seen as noise coming at you in multiple formats", he says. “Libya Crisis Map has done an extraordinary job to aggregate all of this information."
